There's a lot we can learn from other industries when it comes to Customer Experience. Making processes more efficient and cutting down wait times are only the beginning.
In this podcast, Maria Abbe sits down with Scott Morgan, VP of Delivery & Client Success at PrecisionLender, as he shares how the customer experience at Disney World can be translated into banking.
In this podcast, Dallas Wells and Jim Young review the high points of Chapter 10 of "Earn It," which is titled "Get Your Lenders to Engage, Not Revolt." We'll review how to get your bank to embrace a culture of change and then, when that culture is in place - some specifics on how to train lenders and how to ensure adoption of the tool.
Your customers aren’t coming to you because they want a loan. They’re coming to you because they need what the loan will help them do. Whether that’s starting a business or keeping one running smoothly, understanding the “why” behind your customers’ desires is key to better serving them and maintaining lasting relationships.
In this podcast, Bob Moesta and Chris Spiek, creators of the “Jobs To Be Done” framework, share how to uncover what it is your customers need.
In this podcast, we sit down with Lisa McLeod as she delves into finding and defining the purpose within your bank and why it's important that your purpose lives at the forefront of everything you do. She'll address how to align your purpose with strategy in order to make the best decisions for your bank.
Lisa is recognized internationally as a sales and leadership consultant and for creating the popular business concept, "Noble Purpose."
According to St. Meyer & Hubbard, 57% of the loans that go to committee get rejected. How will machine learning shape the way banks do commercial lending in the future?
In this episode, you'll hear from the CEO of PrecisionLender, Carl Ryden and managing partner at Georgian Partners, Justin Lafayette about ways that banks can use artificial intelligence to cut costs, save time and improve efficiency.
The best banks don't look at efficiency as merely a way to cut down on something - costs, time, etc. - they also look at it as a way to free up resources to do something else. Mort O'Sullivan of ARCA will talk about this. ARCA makes cash recycling machines, which have the dual purpose of speeding up transactions at branches while also freeing up tellers to be more to their customers than just bean counters.
In order to be successful, a bank relies on processes. However, it can be difficult to build one that addresses a real problem and actually gets adopted.
In this episode, Dallas Wells and Jim Young explore how bank's can develop a Minimum Viable Process (MVP) to achieve success.
When it comes to buying bank technology, some banks have a tendency to be overly cautious. Other banks may bite off far more than they can chew. And then there are banks who get it just right.
In this episode, Dallas Wells chats with Pam Hannett from Silverline and Bryan Lee from Salesforce about what the right balance is when purchasing new technology for the bank.
Sometimes, the best deals are the ones you don't make. In this episode, Todd Classen from Moody's Analytics shares a personal story of how a banker saved his family farm by refusing his father a loan.
When it comes to your lending team, choose transparency. Giving out information, rather than hoarding it, empowers your lenders and gains the trust of your customers.
In Chapter 7, you'll learn about the downside of withholding information and why successful banks aren't just transparent internally; they're open with their customers too.
Why is haggling so prevalent in car purchasing? People are not comfortable having those conversations, and yet the customer-buying experience at a car dealership is known for it. Dallas Wells and Jim Young discuss how this is translated into the commercial loan negotiation process.
In this competitive market, borrowers have options. Does your bank consistently find itself as the last resort that borrowers go to for that ultra-low rate? In this episode, George Neal and Jim Young will share insights from our latest white paper about how the best banks serve their community as more than just a commodity.
In this episode, we're revisiting an issue that receives a ton of attention in the industry; mergers and acquisitions. To help us with the discussion, Dallas Wells is joined by John Freechack from Piper Jaffray.
In the latest chapter of Earn It: Building Your Bank's Brand One Relationship at a Time, we're exploring top lenders - who they are, how they succeed, and how to make more of them.
Dallas Wells and Jim Young discuss some major takeaways from the latest chapter, which is released on theearnitbook.com.
The questions your lenders ask their customers will shape the conversation and ultimately the deal that's crafted.
In this episode, Jim Young and Dallas Wells talk about the best way to ask questions and what to do with uncovered information.
Imagine what happens when innovation is embraced at a bank. While some banks fear FinTech, Eastern Bank dedicates entire teams to exploring it.
In this episode, Dallas Wells interviews Trish North, SVP of Digital Sales and Implementation in the second part of a look at Eastern Bank's innovation.
Customer loyalty is at the core of a bank's success. When you show that you care about your customer's needs, they are more willing to pay fees, forgive mistakes, and refer new business.
This week, Dallas Wells interviews Joe Bartolotta, the EVP and Director of Strategic Partnerships at Eastern Bank in Boston, MA.
Banks have all sorts of C-suite officers from chief executive officers to chief risk officers to chief loan officers. But for some reason, there’s no chief pricing officer.
Dallas Wells and Jim Young discuss why banks need an advocate for pricing on the executive team.
When it comes to sales, it makes sense that relationship-builders perform better than others, right? In The Challenger Sale, Brent and Matthew Dixon Adamson argue that the sales people who challenge and educate their customers have more success than relationship-builders. Jim Young and Dallas Wells review the book and discuss how it relates to the banking industry.
Dallas Wells interviews Ray Grace, the North Carolina Banking Commissioner, about innovation and regulation in the banking industry. Grace talks about why the word 'change' is perceived as more dirty than 'FinTech,' and why it's so important to experiment in this complex economy.
If you don't know what APIs are, this episode is for you. Banks are using APIs for consumer applications like transaction history, branch locations, and depositing a check, but there's so much more to it. In this episode, Jessica Stone speaks with Mike Finger, a software developer here at PrecisionLender about what an API is and how it applies to the banking industry.
Dallas Wells and Jim Young discuss the newest chapter of Earn It: Building Your Bank's Brand One Relationship at a Time. In chapter 4, Dallas and Jim discuss the impact of moving the pricing process forward. And don't worry, there's plenty of sports analogies in this one.
The first four chapters are available at theearnitbook.com.
Mergers and acquisitions are complicated. Dallas Wells talks with Brett Werner with TS Bank to discuss strategy and tactics to make the process a little smoother. Learn how Warren Buffet has influenced TS Bank M&A strategy.
To help you sort through the mountains of useful information that was shared at BankOnPurpose 2016, Jim and Dallas give highlights.
You may have heard of the 80/20 rule, but what about Zipf's Law? Dallas and Jess talk about how these mathematical principles apply to banking and the lending team.