When it comes to buying bank technology, some banks have a tendency to be overly cautious. Other banks may bite off far more than they can chew. And then there are banks who get it just right.

In this episode, Dallas Wells chats with Pam Hannett from Silverline and Bryan Lee from Salesforce about what the right balance is when purchasing new technology for the bank.

Sometimes, the best deals are the ones you don't make. In this episode, Todd Classen from Moody's Analytics shares a personal story of how a banker saved his family farm by refusing his father a loan. 

When it comes to your lending team, choose transparency. Giving out information, rather than hoarding it, empowers your lenders and gains the trust of your customers.

In Chapter 7, you'll learn about the downside of withholding information and why successful banks aren't just transparent internally; they're open with their customers too.

Why is haggling so prevalent in car purchasing? People are not comfortable having those conversations, and yet the customer-buying experience at a car dealership is known for it. Dallas Wells and Jim Young discuss how this is translated into the commercial loan negotiation process.

In this competitive market, borrowers have options. Does your bank consistently find itself as the last resort that borrowers go to for that ultra-low rate? In this episode, George Neal and Jim Young will share insights from our latest white paper about how the best banks serve their community as more than just a commodity.