Jess Stone interviews Brandi Haymore to discuss conferences. Banks spend big money sending employees to conferences, and often feel like they get very little return on their investment. However, they can be a great resource for the bank, and attendees that leverage the connections and knowledge properly can see big impacts on their careers. Brandi will share thoughts on how to prepare, what to do while you're there, and how to share and implement the best ideas when you return.
Implementing a CRM system in a bank can have tremendous value, but it is also incredibly hard to get it right. Charlie and Andy will share some first hand experience in what worked and what didn't, and more importantly, what they wish they had known when they started.
Almost every community bank in the country claims to differentiate themselves through superior customer service. How do you define customer service? More importantly, how do we actually go about providing it instead of just talking about it?
This week, Jessica Stone joins Dallas Wells in discussing the overarching concept of customer service and also the specifics of customer service in the banking world.
McKinsey's study of the S&P 1500 companies that found a 1% improvement in pricing would generate an 8% improvement in operating profits is something that we love to share. What we hear more often is how banks are focused on cutting costs. Cost cutting is seemingly always the first club out of the bag, but why?
If your bank has a commercial loan portfolio of $500 million, a 1% improvement in pricing translats to 4 basis points, which is $200k per year on that portfolio. A commercial loan book usually turns over quickly, meaning you can get to those results faster than in banking than other industries. For this fictional bank, it would take less than 20 months to hit that number.
In this episode Dallas Wells and Al Pacino talk about the game of inches, and why it's those inches that make all the difference.