What can community banks learn from story of the decline and eventual demise of the National Bank of Delaware County? What mistakes should they avoid? What are the areas where they can continue to compete and win?
You never get a second chance to make a first impression, yet so often the onboarding experience starts off the business-customer relationship on the wrong foot.
In this episode, Dallas and Jim share stories of onboarding experiences gone awry and discuss the lessons banks can learn from them. They also share tips on ways banks can get it right, right from the start.