Negotiating with borrowers is where the rubber meets the road in pricing. It is also something that very few lenders are trained to do - instead they have to learn by trial and error.
The first year at any new job can be tough, and lending is no different. Jess chat with Dallas about the top 5 things he wishes he knew his first year of commercial banking.
How do you differentiate between what your customer wants and needs?
What do you do when a person says they want something, but their actions prove otherwise?
Dallas and Jess talk about our own approach to handling client feedback and how your bank can use the same approach to look at the services you receive and offer.
How can banks better incorporate the loan portfolio into ALCO discussions? How has regulators' focus on interest rate risk impacted bankers? What are some resources for bankers that want to learn more about ALCO and interest rate risk? Dallas and Jess speak with Darnell Canada, Managing Director at Darling Consulting Group, to answer those questions and more.
Earl Worley has been with KS bank for over 20 years and is ow the COO. Join Phil Buckley and Rollie Tillman as they find out from Earl how he views commercial lending, it's impact on the bank's health and what keeps the COO happy.